RookFire shipping to you

Shipping Policy

RookFire Jewellery is made and dispatched from the United Kingdom.

Processing Times

Processing times vary depending on the piece. Some jewellery is ready to ship, while other pieces are made to order.

The estimated dispatch time for each piece is shown on its product page. If you need your jewellery by a particular date, please contact hello@rookfire.com before ordering.

UK Delivery

UK orders are sent using a tracked and appropriately insured delivery service.

Tracking information will be provided once your order has been dispatched.

International Delivery

International orders are sent using a tracked delivery service appropriate to the value of the jewellery.

Delivery times can vary depending on destination and customs processing.

Tracking information will be provided once your order has been dispatched.

Customs, Duties and Taxes

International customers are responsible for any customs duties, import taxes or other charges applied by their destination country.

These charges are not included in the RookFire purchase price or shipping charge unless specifically stated otherwise at the time of purchase.

RookFire Jewellery has no control over charges imposed by overseas customs authorities.

Shipping Address

Please check your delivery address carefully when placing your order.

If you notice an error, contact hello@rookfire.com as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact hello@rookfire.com as soon as possible so that we can investigate with the carrier.

Please retain the packaging if an item arrives damaged, as photographs or the original packaging may be required for a claim.

Questions

For any questions about shipping or delivery, please contact:

RookFire Jewellery
hello@rookfire.com